New Home Warranty Service Requests must be submitted in writing. Please use this form for all your warranty service requests. Requests made in writing by mail or fax will also be accepted, verbal requests made by telephone will not be accepted, except in extreme emergencies. Consult the warranty service guidelines provided to you at closing for contact information for emergency personnel. General maintenance matters, which are the responsibility of the homeowner, will not be considered as New Home Warranty Service Items.